Shipping & Returns

 

Returns Policy

You may return most new, unopened items within 14 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).

You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.



Shipping

The festive season is here, and we want to help you plan ahead! Here's everything you need to know:

🎄 Online Orders:

  • Last Dispatch Date: Wednesday, 18th December 2024
  • Order by 12 pm on 18th December to receive your parcel in time for Christmas! All orders will be sent via Royal Mail Tracked 48.
  • Orders placed after this time will be dispatched when we return on Thursday, 2nd January 2025.

🛍️ Visit Our Glasgow Shop:
Our shop will be open as usual right up to Christmas Eve:

🎄 Store pickup:
You can still order with pick up in store until the 24th December 12pm.

  • Monday to Friday: 10 am – 2:30 pm
  • Saturday: 10 am – 1 pm
  • Sunday: Closed

We’ll be closing the shop from 25th December and reopening on 2nd January 2025.

Stock up on your favourite candles and gifts this week to avoid the Christmas rush!

Thank you for your support, and we wish you a warm and wonderful Christmas! 🎅✨

Warm wishes,
Cristian & Sorina
Clyde Candles Team

 

 

We aim to dispatch all orders within 1-2 working days.

We can ship to virtually any address in the UK. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.

 

All UK order are shipped via Royal Mail Tracked 48.

2-5 working days delivery
UK Orders under £38 - Flat Rate £4.25

UK Orders over £38 - Free Delivery

 

EU ORDERS
Unfortunately, due to the new GPSR laws, we have temporarily suspended to the EU.
Please, check this space later for further updates.
International Orders - £32.00 for orders under 2kg, £40 for orders over 2kg

               *Does not include customs duty, local taxes & handling charges*